Quality Management for Translation Service Providers

What is ISO 17100?

ISO 17100 is a specialised International Standard applied in translation services sector, addressing to translation companies as well as translation departments within companies. 

ISO 17100:2015 has replaced EN 15038. ISO 17100:2015 provides the requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications, always aiming at optimal customer satisfaction. 

ISO 17100  benefits

• Enhanced reputation (marketing – sales) and credibility of the organisation to both domestic and global markets
• Enhanced translation quality
• Smoother operation, enhanced reliability and efficiency of Directorates/Departments/Associates
• Demonstration of European – national – international requirements’ implementation through an independent body
• Demonstration of the organisation’s senior management commitment to provide services focused on maintaining consistent and high quality 
• Annual assessments help the organisation  monitor its performance and continuously improve

Role of IDEC S.A.

• Assessment of current planning and infrastructure.

• Consulting services to utilise structural and improvement opportunities.

• Development of required documentation (Manual, procedures, documents).

• Staff training.

• Supervision of ISO 17100 requirements’ implementation.

• Internal audit of all procedures.

• Certification procedure support.

• Management system monitoring and support according to the current needs following the initial certification

See also