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ISO 17100

Quality Management for Translation Service Providers

What is ISO 17100?

ISO 17100 is a specialised International Standard applied in translation services sector, addressing to translation companies as well as translation departments within companies. 

ISO 17100:2015 has replaced EN 15038. ISO 17100:2015 provides the requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications, always aiming at optimal customer satisfaction. 

ISO 17100  benefits

  • Enhanced reputation (marketing – sales) and credibility of the organisation to both domestic and global markets
  • Enhanced translation quality
  • Smoother operation, enhanced reliability and efficiency of Directorates/Departments/Associates
  • Demonstration of European – national – international requirements’ implementation through an independent body
  • Demonstration of the organisation’s senior management commitment to provide services focused on maintaining consistent and high quality 
  • Annual assessments help the organisation  monitor its performance and continuously improve

Role of IDEC S.A.

  • Assessment of current planning and infrastructure.

  • Consulting services to utilise structural and improvement opportunities.

  • Development of required documentation (Manual, procedures, documents).

  • Staff training.

  • Supervision of ISO 17100 requirements’ implementation.

  • Internal audit of all procedures.

  • Certification procedure support.

  • Management system monitoring and support according to the current needs following the initial certification

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