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EN 15224

Quality Management in Health Care Services

What is EN 15224 standard?

Compliance with the EN 15224 Quality Management System for Healthcare Providers enables an organisation to commit for long-term improvement of its healthcare services. Organisational efficiency and service quality are improved by meeting the requirements, minimising potential deviations, reducing costs and thus increasing overall productivity.

The following health service organisations can be certified: primary, secondary and tertiary health care providers, hospitals, clinics, health rehabilitation or palliative care services, health services for patients with chronic diseases, health centres, diagnostic centres, medical practices, dental practices, pharmacies, nursing homes, care providers for people with disabilities, etc.

EN 15224 comprises 11 quality characteristics including safety requirements and clinical risk management during planning, implementation of services and patient management.

EN 15224 benefits

  • Enhanced positioning (marketing – sales) and credibility of the organization in domestic and international markets
  • Smoother operation, enhanced credibility and efficiency of  Directorates/Departments/Associates
  • Demonstration of European – national – international requirements’ implementation through an independent body
  • Fosters the setting of clear corporate objectives and strategies
  • Demonstration of the organization’s senior management commitment to provide high quality health services
  • Annual inspections help the organization monitor its performance and continuously improve

Role of IDEC S.A.

  • Evaluation of current planning
  • Consulting services to utilize structural and improvement opportunities
  • Development of required documentation (Manual, procedures, documents)
  • Staff training
  • Supervision of the EN 15224 requirements’ implementation
  • Internal inspection of all procedures
  • Certification procedure support
  • Management System monitoring and support according to the current needs following the initial certification
  • Scientific support on relevant legislation and regulations

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